dinkum Platform Privacy Notice
This page describes what we collect when you use dinkum and how we keep that data protected. We take your privacy seriously. When you access dinkum via the Android app or iOS browser, create an account, deposit funds through DANA or e-wallet, or request a withdrawal, we collect specific information to verify your identity, process your transactions, and comply with financial regulations.
Our approach is transparent: we explain what data we collect, who has access to it, how long we keep it, and what rights you have. We do not sell your personal information to third parties. We use your data only for account management, KYC verification, fraud prevention, and legal compliance. If you have questions about how we handle your data, contact our support team via in-app chat or email.
For details on how we use your data, see the sections below. For information on your rights, see our terms of use
What Data We Collect on dinkum
When you create an account on dinkum, we collect your email address, phone number, full name, and date of birth. We also collect your IP address and device information (operating system, browser type, app version). This information helps us verify your identity and detect suspicious activity.
When you upload your government-issued ID for KYC verification, we collect a photo of your ID and store it securely. We use this to confirm your identity and comply with anti-money-laundering regulations. We do not share your ID photo with third parties except where required by law.
When you deposit funds on dinkum, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date and time, and the transaction status. We also record your account balance and all bets or game activity. This information is used to reconcile your account, process withdrawals, and investigate disputes.
Your data is encrypted on dinkum
We use industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your password is hashed and never stored in plain text. Your payment information is processed through secure payment gateways.
How We Use Your Data
We use your personal data for the following purposes:
- Account verification: We verify your identity via KYC to comply with financial regulations and prevent fraud.
- Transaction processing: We use your payment information to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
- Account management: We use your email and phone number to send account notifications, password resets, and support responses.
- Fraud prevention: We analyze your account activity to detect unusual patterns and prevent unauthorized access.
- Legal compliance: We retain records of your account and transactions to comply with financial and gaming regulations.
- Customer support: We use your data to respond to your inquiries and resolve disputes.
Third-Party Processors and Data Sharing
We use third-party service providers to process payments, verify identities, and host our servers. These processors have access to your data only to the extent necessary to perform their functions. We require all processors to maintain confidentiality and use your data only as instructed by dinkum.
Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners) receive your payment information directly when you initiate a deposit or withdrawal. We do not store your full payment credentials; we store only a reference to your transaction.
Our servers may be located outside your jurisdiction. By using dinkum, you consent to the transfer of your data to countries where our servers are located. We maintain the same level of data protection regardless of server location.
Data Retention and Deletion
We retain your account data for as long as your account is active. If you close your account, we retain your transaction history and KYC documents for a minimum of five years to comply with financial regulations. After this period, we delete or anonymize your data.
If you request deletion of your account, we will close your account and mark your data as inactive. However, we will retain transaction records and KYC documents as required by law. We cannot delete data that is subject to legal holds or regulatory requirements.
Cookies and Tracking
We use cookies to remember your login status, store your preferences, and analyze how you use dinkum. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use dinkum.
We also use analytics tools to track how users interact with dinkum. This helps us improve the platform and identify technical issues. We do not use this data to identify you personally; we use it only in aggregate form.
Your Rights and Contact
You have the right to access, correct, or delete your personal data. To exercise these rights, contact our support team via in-app chat or email. We will respond to your request within a reasonable timeframe.
If you have concerns about how we handle your data, you may also contact your local data protection authority. We are committed to resolving any privacy concerns transparently.