dinkumTerms of Use
We at dinkum operate an online gaming and sportsbook platform accessible to users in jurisdictions where our services are permitted by local law. These terms set out the conditions under which you access and use our platform, create an account, deposit funds, place bets or play games, and request withdrawals. By using dinkum, you agree to be bound by these terms.
Our commitment is to operate transparently. We explain how we handle your account data, verify your identity, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, and manage withdrawal requests. We also outline the rules that govern gameplay, bonus terms, and dispute resolution. If you have questions about any aspect of these terms, our support team is available via in-app chat or email.
This page covers the key terms that apply to all dinkum users. For specific details on privacy, see our privacy policyFor legal notices, see our legal notice
Account Opening and Eligibility on dinkum
When you create an account on dinkum, you agree that you are of legal age to enter into binding contracts under the laws of your jurisdiction, and that you are not prohibited by local law from accessing or using our platform. We do not knowingly permit access to users in jurisdictions where online gaming or sportsbook services are prohibited.
To open an account on dinkum, you provide your email, a password, your full name, date of birth, and phone number. We use this information to verify your identity (KYC verification) and to comply with anti-money-laundering regulations. You must upload a valid government-issued ID photo. Our verification process typically takes a few hours; during this time, you can browse the platform but cannot deposit or withdraw.
You are responsible for keeping your password confidential. If you believe your account has been compromised, contact our support team immediately. We will help you reset your password and review your account activity. We do not store your password in plain text; we use industry-standard encryption.
Account verification on dinkum
We require KYC verification to comply with financial regulations. This protects both you and dinkum. Once verified, your account remains active as long as you comply with our terms.
Deposits, Withdrawals, and Payment Methods
We accept deposits via six major Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each deposit is processed securely and appears in your dinkum account balance immediately after confirmation. We do not charge a deposit fee; the payment provider may apply a small transaction fee.
Withdrawals on dinkum are processed to the same payment method you used to deposit. This is a standard anti-fraud measure. Once you request a withdrawal, our system verifies your account status, checks your balance, and processes the request within our standard review window. The review window depends on the time of day and day of the week. Requests submitted during business hours (Monday–Friday, 09:00–17:00 Jakarta time) typically clear faster than those submitted on weekends or public holidays like Idul Fitri or Idul Adha.
We reserve the right to request additional documentation for withdrawals if we suspect unusual activity or if required by financial regulations. This may delay processing, but we will notify you of any such requests.
Gameplay Rules and Bonus Terms
All games on dinkum (sportsbook, live-dealer tables, slots, esports markets) operate according to published rules. The odds for sports bets, the RTP for slot games, and the payout tables for live-dealer games are displayed before you place a bet or spin. These rules apply equally to all users.
Bonus offers on dinkum, if any, are subject to specific terms. We do not offer fixed bonus amounts; any promotional offer is described in the promotion details at the time of offer. Bonuses may have wagering requirements, game restrictions, or time limits. You are responsible for reading the bonus terms before accepting an offer.
We reserve the right to cancel or modify bonus offers at any time. If you have questions about a specific bonus, contact our support team.
Dispute Resolution and Support
If you believe there is an error in your account balance, a game result, or a transaction, contact our support team via in-app chat or email. We will investigate and respond within a reasonable timeframe. Our support team is available during business hours and aims to resolve most issues within a few hours.
If you are not satisfied with our response, you may escalate your complaint to our compliance team. We will review your case and provide a final decision. We do not offer arbitration or external dispute resolution at this time; all disputes are resolved through our internal process.
Prohibited Activities on dinkum
We prohibit the following activities on dinkum:
- Using dinkum from a jurisdiction where our services are prohibited by local law.
- Creating multiple accounts to circumvent limits or bonuses.
- Using automated tools, bots, or scripts to access or manipulate the platform.
- Sharing your account credentials with others or allowing others to use your account.
- Engaging in fraud, money laundering, or other illegal activities.
- Harassing our staff or other users.
If we detect any of these activities, we reserve the right to suspend or terminate your account and forfeit any balance. We may also report suspected illegal activity to relevant authorities.
Limitation of Liability
We provide dinkum on an "as is" basis. We do not guarantee that the platform will be error-free, uninterrupted, or secure. To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of dinkum, including loss of data, loss of profits, or business interruption.
Our total liability to you for any claim arising from these terms or your use of dinkum is limited to the amount you have deposited on the platform in the past 12 months.
Service Availability and Jurisdiction Notice
Our services on dinkum are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook services are prohibited. Users are responsible for verifying that access and use of dinkum comply with their own jurisdiction's law. If you are unsure about the legal status of online gaming in your region, we recommend consulting local authorities or a legal advisor before you create an account.
We operate dinkum in compliance with applicable financial and gaming regulations. We conduct KYC verification, maintain records of all transactions, and report suspicious activity to relevant authorities as required by law. By using dinkum, you consent to these compliance measures.
Modifications to These Terms
We may modify these terms at any time. If we make material changes, we will notify you via email or in-app notification. Your continued use of dinkum after such notification constitutes acceptance of the modified terms. If you do not agree to the modified terms, you may close your account.
Contact and Support
If you have questions about these terms, contact our support team via in-app chat, email, or the contact form on the dinkum website. We are available during business hours and aim to respond to inquiries within a few hours. For legal or compliance questions, you may also reach out to our compliance team through the same channels.